Updating hardware information database not responding
Neat scanners normally have a one-year hardware warranty, but we’ve decided to waive this limit for you.
In order to place a replacement order, we will need some information for the shipping department.
We will ship out a replacement scanner and e-mail a printable return label for you to send the old scanner back for free.
Please fill out the following info, and I’ll forward this to the shipping department.
When I disconnected the USB cable from the scanner the program would launch and indicate that no scanners were found.
Searching the Neat site for solutions to this issue lead me to a couple of different articles.
Overall I’ve had good results using the scanner and the software aside from a few database issues.
Once the driver installation was complete I launched the Neat software and it detected my scanner.