Updating hardware information database not responding


19-Sep-2019 17:48

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Neat scanners normally have a one-year hardware warranty, but we’ve decided to waive this limit for you.

In order to place a replacement order, we will need some information for the shipping department.

We will ship out a replacement scanner and e-mail a printable return label for you to send the old scanner back for free.

Please fill out the following info, and I’ll forward this to the shipping department.

When I disconnected the USB cable from the scanner the program would launch and indicate that no scanners were found.

Searching the Neat site for solutions to this issue lead me to a couple of different articles.

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Overall I’ve had good results using the scanner and the software aside from a few database issues.

Once the driver installation was complete I launched the Neat software and it detected my scanner.