Sophos enterprise console not updating clients


19-Feb-2020 12:49

Sophos support would probably be the next best step, which IIRC is included with the product.

Visit Stack Exchange We are a college within a major university and manage roughly 250 clients and are currently protected via updating from universities anit-virus server (Sophos).

I'd like to know when the clients last successfully received an update but the control panel just shows "Updating: failed" and the update log (alc.log) only gives one day of logs. To rectify the problem you can either try to redeploy the software from the Sophos Enterprise Console, or on the client run the installer from the Sophos network share.The Auto-Update service is what gets pushed & installed from the Enterprise console, and it bootstraps the Agent install from a cached installer. If the password is entered wrong during the install phase, it will usually hammer & lock out the service account, and cause much consternation among the agents using that account.



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