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29-Mar-2020 05:09
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Like our ALM software it is a desktop application (no server is required) that can communicate directly with the CUCM (Cisco Unified Communications Manager) and Cisco Business Edition.The attendant console provides full control over the operator’s telephone.The Bridge Cloud Suite includes the latest generation of Bridge Operator Console, Bridge Supervisor Reports and Dashboard, Bridge Company Directory, and Bridge Cisco Finesse Admin. Product Overview CUx AC is a replacement product for the now defunct Attendant Console plug-in application that was embedded into pre-8.x releases of CUCM.The Bridge Cloud Suite for Cisco Unified Communications offers customers more flexibility than traditional Windows desktop installations.
Specifically the call park functionality works nicely with the Cisco Unified Communications Manager call park extensions.
The CUx AC product options are Cisco OEM versions of a 3rd-party application offered by Arc Solutions.
Unlike the legacy plug-in AC application, CUx AC must be deployed on a separate server and there are three versions available to meet different requirements.
There is also a tool for easy import of the speed dials, while individual contacts can manually be added.
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Each operator can define its own speed dial groups.
Since the contact telephone numbers do not match directory numbers in CUCM, BLF does not work.
